The big image does not show and nothing moves

When the gallery page loads, javascript makes the big image display and controls the movement of the thumbs. If both of these do not work, it is likely there is a javascript error. To see if there is a javascipt error...

Right click on the webpage and choose ‘Inspect Element’ to bring up the browsers developer tools.

Firefox Console


Choose the Console tab in the developer tools. This will display any javascript errors.

Firefox Console


The most common causes of javascipt errors are:

The upgrade script did not run correctly when upgrading the gallery.

If you have just updated the gallery, please install the gallery one more time to make sure the upgrade script runs.

Jquery has not been included on the page.

The gallery requires the javascript library jquery to work. Usually the template already includes jquery. Please view the html source of the page and search for jquery. If no jquery is included, please change the template options to include jquery. If there is no template option, please go to the gallery component options, then to the general tab, and choose to include jquery. If this does not help, please contact ignite gallery support, or see the section below about using the jquery easy plugin.

Jquery has been included twice.

If jquery is included a second time after the gallery javascript, this will stop the gallery working. This usually happens when the template includes jquery first, then later on a 3rd party extension includes jquery a second time. Please search the html source for jquery to see if jquery is included twice. If it is included a second time, please see which extension folder the jquery file is in, and see if this extension has an option to not included jquery. If this does not help, please contact ignite gallery support, or please see the section below about using the jquery easy plugin.




Using the Jquery Easy Plugin.

Sometimes many extensions include jquery on the page, and it can be difficult to adjust the extensions so there is just one jquery library at the top of the page. Jquery Easy is a Joomla extension that will remove all jquery links and place one at the top of the page. Please use the settings shown below:

Jquery Easy


If the above information does not help, please send Ignite gallery support a link to the problem page.